Skip to main content
Description of the main flow used from mapping, to search, to booking.

​
Mapping Codes

Process of aligning supplier’s codes (rooms, transfer types, offers, etc.) into internal codes.

​
Mapping NBC

Process of aligning external hotel non bookable content with internal systems. This is typically done with:
  • OTA_HotelDescriptiveInfoRQ
    Used to retrieve hotel descriptions, images, amenities, and other metadata necessary for mapping hotel content.

​
Searching

Involves checking room availability and pricing for a given hotel and date range. This is handled through:
  • OTA_HotelAvailRQ
    Used to request availability and pricing information for hotels.

​
Booking

Booking a hotel room is a two-step process involving quoting and committing, both handled through the OTA_HotelResRQ message.

​
Quoting

Used to validate that the selected room is still available at the displayed price and conditions. This step ensures:
  • The room hasn’t been sold out.
  • The price hasn’t changed.
  • The cancellation and payment policies are still valid.
This is a non-binding operation and does not create a reservation yet. It’s often used to show final details to the user before confirming the booking.

​
Committing

Once the user confirms the booking, committing finalizes the reservation. This step:
  • Creates the actual booking in the supplier’s system.
  • Returns a confirmation number and booking details.
Both quoting and committing use the OTA_HotelResRQ message, but with different intent flags or parameters to distinguish between the two stages.

​
Cancelling

Cancelling a booking involves both quoting and committing stages. OTA_CancelRQ used to:
  • Quote cancellation terms.
  • Commit the cancellation of a booking.
Cancellation Scope
  • Supports full and partial cancellations.
  • Applies to any service booked via the XML interface.
Cancellation Fees
  • May apply if:
    • A non-refundable room was booked.
    • A cancellation policy is in effect.

​
Transfer

Transfers involve only searching, booking and cancellation, it has no NBC. Only codes need to be mapped:
  • Searching: Check availability and pricing for transfer services.
  • Booking: Quote and commit the transfer service.
  • Cancelling: Quote and commit the cancellation.

​
Excursion

Excursions follow the same flow as hotels:
  • Mapping: Align excursion content.
  • Searching: Check availability and pricing.
  • Booking: Quote and commit the booking.
  • Cancelling: Quote and commit the cancellation.